Quality Management System Policy Statement

NIRO Company Limited is committed to delivering safe, reliable, and efficient aviation ground handling services that meet the needs of our airline customers, passengers, and regulatory authorities. Our operations are carried out in a dynamic aviation environment where service quality, safety, and compliance are critical to our success. To support our strategic direction and ensure consistent performance, we commit to:

• 1. providing services in full compliance with applicable legal, regulatory, and customer requirements, including aviation standards and agreements;
• 2. delivering consistent and professional ground handling services that meet or exceed customer expectations;
• 3. establishing and regularly reviewing quality objectives to improve operational performance, service reliability, and customer satisfaction;
• 4. ensuring that our employees are competent, trained, and aware of their roles and responsibilities in maintaining quality and safety;
• 5. maintaining effective communication and coordination across all operational and support functions;
• 6. identifying and addressing risks and opportunities that may impact service delivery and operational performance; and
• 7. continually improving the effectiveness of our Quality Management System through monitoring, evaluation, and corrective actions.

This Quality Policy is communicated to all employees and relevant stakeholders, understood at all levels of the organization, and reviewed periodically to ensure its continued suitability and alignment with NIRO’s objectives and operational environment.